Terms and Conditions
This document contains the terms and conditions of the services provided by Casa Babel (hereinafter, the "Terms and Conditions", or the "T&C"), which are available on our website; the Terms and Conditions are the contract that Casa Babel has with guests, which the latter accept when making a reservation to stay in our property.
Introduction
We welcome you and thank you for choosing Casa Babel for your stay in the beautiful state of Oaxaca, Mexico. By making a reservation on our website, through any other platform operated by third parties, or by staying at our facilities, you (hereinafter, the "Guest", or the "Guests") agree to be legally bound by these Terms and Conditions, which constitute the agreement between the Guest and Casa Babel (hereinafter, "Casa Babel"). This document is subject to and shall be interpreted in accordance with the applicable legislation in force in the state of Oaxaca and, where applicable, the corresponding Mexican legislation. It is important to note that there may be additional terms and conditions on third-party platforms, which would also apply to the guests' stay at Casa Babel. These terms may be directly related to the property or specific to the third-party platform in question.
It is the Guests' responsibility to review and adhere to the additional provisions during their stay at our facilities, as well as for the period specified in such terms.
Acceptance of Terms
The Guest expresses their consent to adhere to these Terms and Conditions, whether by handwritten signature or by other means, such as indicating "I Accept" in the corresponding box through digital or technological means.
These Terms and Conditions are exclusively applicable to the agreement between the Guest and Casa Babel, regulating the mutual obligations during the provision of services.
Applicable Legislation and Jurisdiction
The activities within the premises of Casa Babel are strictly governed by the applicable and current legislation of the state of Oaxaca, Mexico. In the event of any dispute related to this agreement, the parties will submit to the exclusive jurisdiction of the competent courts of the state of Oaxaca, waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles or for any other cause.
Guest Registration
It is imperative that all Guests provide truthful and up-to-date information at the time of making their reservation & Check-In. Casa Babel reserves the right to deny access to the facilities to anyone who has provided false and/or incomplete information, without this giving rise to any compensation or refund whatsoever. Therefore, by this means, the Guest unilaterally and irrevocably waives the right to take any legal action against Casa Babel, related to the refusal of Casa Babel's service provision due to providing false or misleading information. In addition, Casa Babel reserves the right to inform the corresponding authorities about any irregularity. It is Casa Babel's policy to refuse accommodation to any individual who does not meet the required identification standards or who refuses to accept the Terms and Conditions established herein.
The minimum age required to stay is 18 years. Minors of this age must be accompanied by their parents, legal guardians, or a responsible adult who will take charge of them during their stay. In case a minor provides false information in order to stay without the supervision of a responsible adult, Casa Babel will deny the provision of services to such minor.
Reservation and Payment Policies
Below, a series of concepts that will be used throughout this document are defined, therefore, each time such a concept is used in these Terms and Conditions, they will be understood by virtue of the definitions established herein:
Reservation or Reservations: Confirmation of reservations will be made through the payment of a deposit or full payment in advance, as specified at the time of making the reservation. In case of receiving a full discount on the stay, the reservation will be considered once it has been registered in our internal property management system.
Method of Payment or Methods of Payment: We accept a variety of payment methods, including credit cards, debit cards, bank transfers, and online payment platforms. Specific details regarding payment methods will be provided during the reservation process.
The guest may only stay at Casa Babel for the period of time that has been previously booked, and must comply with the check-in and check-out times established at the time of their reservation or those that Casa Babel communicates to them later via email or another official means directly linked to Casa Babel.
Modifications: Modifications to reservation dates or room types are subject to availability and are subject to the same policies as cancellations, potentially incurring additional costs.
Cancellation and Refund Policy
This Policy will only apply to reservations that have been made through our website https://casababelbookings.hostify.club/. For other reservation platforms, this Policy may vary and it is possible that the same guidelines mentioned below may not be applicable.
At Casa Babel, we are committed to offering flexibility and understanding towards the needs of our Guests. With this goal in mind, the following cancellation policy is established to ensure clarity and fairness in the process of cancelling and refunding reservations:
Cancellation without Penalty up to 30 Days Before: Guests have the freedom to cancel their reservation up to 30 days before the scheduled arrival date, without incurring any penalty. This policy allows for a full refund of the amount paid, offering maximum flexibility for plan changes.
Partial Refund Cancellation between 29 and 15 Days: For cancellations made between 29 and 15 days before the arrival date, a 50% refund of the total paid will be offered. We understand that plans can change and wish to provide a solution that represents a balance between flexibility for our guests and the operability of our establishment.
Cancellations Within 14 Days Prior: It is crucial to note that no refunds will be granted for cancellations made 14 days or less before the scheduled arrival date. This condition is due to the limited opportunity we have to reassign the rooms to new guests in such a short time interval.
Procedure for Cancellations:
To initiate the cancellation process, we urge our guests to contact our team directly using the means of communication specified in their reservation confirmation. It is necessary to provide the full name and reservation details to proceed effectively.
For reservations made directly with us, the refund process can take between 5 and 10 business days. This period is necessary to complete the refund procedure through third-party platforms.
In the case of reservations made through third-party platforms such as Airbnb, refunds will be subject to the specific policies of each platform. We recommend guests review these policies carefully at the time of booking to have full clarity on the cancellation and refund processes.
Casa Babel reserves the right to modify, suspend, or cancel any reservation due to unforeseen circumstances, due to force majeure or fortuitous case.
Rights and Obligations of the Guest
All Guests are expected to maintain appropriate and respectful behavior towards other guests and towards the staff of Casa Babel. Any form of behavior considered inappropriate by the management of Casa Babel may result in expulsion from the same without the right to a refund. Guests will be financially, economically, and monetarily responsible for any damage they cause to the facilities or property of Casa Babel, unless the damage is a direct result of negligence or fault on the part of Casa Babel.
Rules for Guests within Casa Babel
Room and Towel Cleaning Management:
Room cleaning will only be carried out upon explicit request from the guest, using the door signs provided to indicate this need before 11 A.M. In the case of towels, their change must be expressly requested verbally to the cleaning team or through direct contact with the person in charge of Casa Babel.
The striped towels are for exclusive use in the pool, and the white ones for exclusive use within the room. We promote the reuse of towels to contribute to environmental care.
Maintaining a Quiet Environment:
During the day, the volume of the music will be kept at levels that are not annoying, in accordance with the criterion of the staff of Casa Babel, so, in the event that employees of Casa Babel indicate to the Guest or Guests in question of such annoyance, the latter must comply with the ordered command. From 10 P.M. to 8 A.M., Casa Babel will prioritize maintaining an environment of silence and tranquility to promote restful sleep.
Use of Shared Areas:
Casa Babel encourages respect and harmonious coexistence in shared areas. Guests should avoid disruptive behaviors in the pool, as well as jumping and the consumption of alcohol, in order not to alter the tranquility and safety of other guests.
Balcony Regulations:
To maintain the visual harmony of the establishment, hanging clothes on the balconies is prohibited.
Use of the Bar Area:
This space is intended for the enjoyment of the Guests, who must pick up and clean the bar area after using it.
Conservation of Hot Water:
Since hot water is generated by solar energy, we urge guests to take short showers to ensure its availability for all Guests, equally, in relation to our sustainable practices.
Prohibition of Narcotics:
The consumption or possession of narcotics within the premises of Casa Babel is strictly prohibited, thus ensuring a safe and healthy environment. In the same sense, the possession of narcotics or substances prohibited by the current Mexican regulation will be notified to the competent authorities.
Smoking:
Smoking is strictly prohibited in all guest rooms. It is permitted exclusively in designated outdoor common areas to ensure the comfort and well-being of all our guests.
Zero Tolerance for Fights or Violent Behavior:
Fights, quarrels, violent behavior, or aggressive conduct within the premises of Casa Babel will not be tolerated. In the event of any conflict, the staff of Casa Babel will promptly intervene to resolve the situation, prioritizing the safety and well-being of our Guests.
Respect towards the Staff:
Casa Babel requires that all Guests treat the staff of Casa Babel with respect and integrity. Any abuse or disrespectful behavior will be grounds for corrective and/or sanctioning actions.
Room Occupancy Policy:
The number of Guests per room must not exceed the limit established in the corresponding reservation, thus ensuring the safety and comfort of all. Likewise, Guests may not bring additional guests to those established in their reservation to the facilities of Casa Babel.
Pool Hours and Use Restrictions:
The pool will be closed between 10 P.M. and 8 A.M. in order to guarantee the rest of the Guests. During maintenance periods, announced in advance, the pool will remain closed for use for 24 hours to make necessary adjustments in chlorine levels and general cleaning.
Security and Privacy
Personal Security: Although Casa Babel implements security measures to protect our Guests, it is the responsibility of each individual to take care of their personal belongings. Casa Babel will not assume any responsibility for the loss, theft, or damage of personal items within the facilities.
Data Privacy: The personal data collected during the reservation process by Casa Babel will be handled in accordance with our Data Privacy Policies.
Facilities and Services
The service hours, including those for check-in, check-out, cleaning, and other services of Casa Babel, will be communicated upon arrival and are subject to changes without prior notice. Casa Babel reserves the right to modify, suspend, or cancel any service offered due to unforeseen circumstances, due to force majeure or fortuitous case.
Disclaimer
Casa Babel shall not be liable for interruptions or failures in the services caused by fortuitous events or force majeure, including, but not limited to, natural disasters, strikes, civil conflicts, government decisions, pandemics, or any other circumstance beyond our reasonable control. Furthermore, Casa Babel will not assume liability for damages suffered by the Guest due to actions or negligence of third parties not related to the operation of Casa Babel, nor for damages caused to the Guest within our premises that occur without fault attributable to Casa Babel or derived from isolated or accidental situations.
In the event that a guest suffers any damage directly related to the operation of our facilities, it is our duty and commitment to offer assistance and take the necessary measures to safeguard their well-being and resolve the problem as quickly as possible. Likewise, Casa Babel is exempt from any liability for damages arising from natural disasters, reaffirming our commitment to the safety and well-being of our guests, while recognizing the limitations in situations beyond our direct control.
Security Camera Use Policy
To ensure the safety of our Guests and the staff of Casa Babel, this porperty is equipped with security cameras located in common areas. These cameras are in continuous operation to monitor and record activities with the sole purpose of maintaining a safe environment. We want to assure our guests that the handling of these recordings is carried out with the utmost respect for their privacy and safety.
The recordings obtained by these cameras are exclusively accessible to authorized personnel of Casa Babel. The recordings are used solely for internal security purposes. Under no circumstances will these recordings be shared with third parties, except in situations where there is a formal request by competent authorities and in compliance with the applicable legislation in force.
Casa Babel commits to responsible handling of the images captured by our security cameras, ensuring that your privacy and safety are our highest priority.
Recordings
From time to time, authorized personnel of Casa Babel will be making recordings inside the facilities of Casa Babel. Such recordings will be used solely for advertising purposes of Casa Babel. Therefore, by this instrument, the Guest revocably authorizes Casa Babel to use their image, face, and/or voice in such recordings and for the purposes indicated herein. On the other hand, should the Guest wish to revoke their consent, they must communicate it in writing to the contact methods indicated later.
Non-compliance with Terms and Conditions
In the event that the Guest breaches the content of this instrument, they will be subject to penalties by Casa Babel, such as the interruption of services by Casa Babel or expulsion from its facilities. Casa Babel exclusively reserves the right to sanction Guests who are in breach in the manner and severity it deems appropriate.
Modifications to the Terms and Conditions
Casa Babel reserves the right to modify these Terms and Conditions at any time. Modifications will become effective immediately after their publication on our official channels or their direct communication with the Guests.
Contact and Complaints
For any questions, comments, or complaints related to these T&C or your stay at Casa Babel, we invite you to reach out to our management through the contacts provided on our website, on third-party platforms such as Airbnb, or via our WhatsApp number, which will be provided once your reservation is made.
By accepting these terms, you acknowledge having read, understood, and agreed to be bound by them, committing to respect the entirety of their content during your stay at Casa Babel.